Ordering

Ordering

Our website is not an e-commerce site.

In order to maintain a personal touch with our customers, we prefer to take your order over the phone. That way, we can answer your questions and deal with any special requirements you may have. Call us TOLL FREE at 1-888-569-5571

We also have an order form that you may print out and either organize your order, or FAX over to us at 1-518-843-3620

Payment

We accept the following forms of payment over the phone only:
Credit Cards: American Express, Discover, MasterCard & Visa
Certified Checks and Money Orders

All orders are processed through SecurePay.

If you send us an order by e-mail, please do not include your credit card information! Provide us with the best time to call you, and we will contact you for that information, along with confirming your order.

Our e-mail is barbara@westcharltonframe.com

 

Shipping

Shipping

We ship via FedEx Ground and FedEx Ground Home Delivery.

Orders are usually shipped within 5 working days from receiving them.

We are pleased to still be offering you free shipping! (FedEx ground; on packages up to 129 inches, within the continental United States on orders of $39.00 or more.)

Shipping Damage

Open your package as soon as you receive it. Damage must be reported to us within 7 days. No one packs better than we do!!

But, if there is any damage, you must keep all of the packaging so it can be returned and inspected by the carrier and us.

 

Our Policies

Pricing:

Prices and terms are subject to change without notice. We will update our website with any changes, so check from time to time.

Returns:

West Charlton Frame Company is sure you will enjoy our quality products. We guarantee the products we sell are free of defects or we will gladly send you a replacement, or issue a refund. Returns must be made within 30 days of our shipping date. Items must be returned postpaid. (C.O.D. returns not accepted) Certain undamaged and unused returns may be subject to a restocking fee. Please call us at 1-888-569-5571 and we will assist you.

Product Color/Detail:

We make every effort to represent our products as accurately as possible, but due to different web browsers and monitors, there may be some variations. When color of mat and/or moulding are extremely critical, you may request samples, at no charge.