Shipping and Returns

Shipping

Policy

We offer free shipping* on complete, fully-assembled frame kit orders (frame, matboard, backing, and glazing combined), that are $79 and up. Orders less than $79, and empty frames (including oil frames), ship for just $10 per box. Available shipping methods are FedEx Ground and FedEx Ground Home Delivery.

* Free shipping offer applies to packages that do not exceed 129" of combined length and girth, within the continental U.S.A.

Shipping Damage

Open your package as soon as you receive it. Damage must be reported to us within 7 days of carrier-confirmed delivery. In the event that there is any damage, you must keep all of the packaging so that it can be returned and inspected by the carrier and us.

Returns

West Charlton Frame is sure you will enjoy our quality products. We guarantee that the products we sell are free of defects or we will gladly send you a replacement, or issue a refund. Returns must be made within 30 days from that date that the order shipped from our shop. Items must be returned postage-paid (C.O.D. returns not accepted). Certain undamaged and unused returns may be subject to a restocking fee. Please call us at 1 (888) 569-5571 and we will assist you.

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